I have a question about my order. How can I get in touch?
Email us! [email protected]
What is your return policy?
Due to the hygienic nature of our products, we are unable to accept any returns/exchanges; therefore, will be a final sale.
When do you do refunds?
We only do refunds if your package has been sent back to us due to your address not being correct and will refund you back the total of the items that you've purchased before shipping was added. We do not refund back your shipping cost in a situation like that.
Can I make changes to my order?
Unfortunately, once you've placed your order, it is not possible to amend any details as we've already started processing your order.
My order says it has been delivered, but it's not here, why?
If this ever happens, contact your nearest post office with your tracking details. Ideary Cosmetics is proud to ship your orders with a lot of love and care, we will always make sure that your order is packed in excellent condition before we drop it off at the Post Office; however, after we drop off shipments at the Post Office, we have no control over the packages. We are not responsible for any lost, damaged, or stolen packages.
Additional note:
We HIGHLY recommend doing a small patch test for any allergic reactions as we are not responsible for any reactions to our products.
While the products don't have a formal expiration date, we suggest it to be used within 7-12 months after opening for best product quality.
WHEN YOU ORDER FROM IDEARY COSMETICS YOU ARE AGREEING TO OUR POLICIES